Policies & Important Information
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Platform & Third-Party Fees
Clients are responsible for all third-party platform costs, including:
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Website hosting (Wix, domains)
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Scheduling or automation tools
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App integrations or plugins
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Advertising spend
Helping Hand Social Media does not cover or reimburse these fees.
Minimum Commitment & Billing
All services require a minimum 3-month commitment to see real progress.
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Services are billed 3 months at a time
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Payment is due before services begin
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Services cannot be paused mid-cycle
Scope of Services
Each package includes only what is explicitly listed.
Requests outside of scope may require:
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An add-on
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Or an additional fee
Examples include extra platforms, additional locations, website work beyond maintenance, or rush requests.
Client Responsibility & Approvals
Clients are responsible for:
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Providing timely account access
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Reviewing and approving content when required
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Providing accurate business information
Delays in communication may impact posting schedules and results.
Results Disclaimer
Results are not guaranteed.
Performance depends on factors such as:
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Industry
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Location
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Competition
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Budget
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Client responsiveness
We do not guarantee specific follower counts, leads, sales, or rankings.
Right to Refuse or Terminate Service
Helping Hand Social Media reserves the right to refuse or terminate service due to:
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Non-payment
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Abusive behavior
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Repeated policy violations
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Requests that conflict with ethical or professional standards
Refund Policy
All payments are non-refundable due to the nature of digital services and time reserved.
Non-Disparagement
Clients agree not to make false or misleading statements regarding Helping Hand Social Media.
Concerns should be addressed directly and professionally.